Last Updated: July 21, 2020
observIQ (“observIQ”, “us”, “we”, and “our”) is committed to protecting the privacy of our website visitors, customers, business partners, and end users.
By using our website, products, or services, you agree to the collection and use of information in accordance with this policy.
What personal information do we collect?
Personal information we collect may include the following:
- Name, Address, Telephone Number, Email Address, Company Name, Job Title, and Department Information
We may also collect information you choose to provide to us in “open answer” sections of forms, surveys, or product reviews. When using our demo environments we may log IP addresses and referring URLs to prevent fraud. Additionally, when purchasing observIQ products or services, we may collect billing information.
When do we collect information?
When ordering, or registering for observIQ products, completing surveys, requesting support, using live chat, using observIQ demo environments, entering information on our website, participating in observIQ webinars, or subscribing to marketing communications you may be asked to provide Personal Information. Additionally, we may collect Personal Information at events you attend or during phone calls with observIQ representatives. This information is collected when you choose to provide it to us.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, visit the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To ask for ratings and reviews of services or products.
- To follow up with you after correspondence (live chat, email or phone inquiries).
- To develop new tools, products, or services for your organization.
- To send emails and communications related to our products, policies, new product features, and promotional communications
- Logged IP addresses are used as a business critical need to prevent fraud for users of our demo environments
- Referring URLs are logged as a means to better understand the usage of our demo environments
How do we protect your information?
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access or use, destruction, modification, or disclosure.
The observIQ website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We encourage responsible reporting of potential security vulnerabilities. Our security team is dedicated to working with you to validate and respond to legitimate reports. If you believe you’ve identified a potential security vulnerability, please email your discovery to email@example.com.
We ask that you do not share or publicize an unresolved vulnerability. If you responsibly submit a vulnerability report, the observIQ security team will use reasonable efforts to:
- Validate the reported vulnerability; if additional information is required in order to validate or reproduce the issue, observIQ will work with you to obtain it
- Keep you informed of our progress as we investigate your reported security concern
- Notify you when the vulnerability has been fixed
Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, we implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your Personal Information.
observIQ will only retain personal data for as long as it is necessary, and in accordance with applicable law.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our products and services.
Your information, including Personal Information, may be transferred to, and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to observIQ, please note that we may transfer the information, including Personal Information, to the United States and process it there.
User Privacy Rights
Marketing Communications: You can opt-out of marketing communications by clicking the “unsubscribe” link included at the bottom of all marketing emails. Additionally, you may contact us at anytime to opt-out of these communications.
Additional Rights for the European Union:
Right of Access: You may have the right to obtain the personal data we hold about you and the purposes of the processing.
Right to Erasure: You may have the right to request we erase personal data we hold about you, in certain situations.
Right to Restriction of Processing: You may have the right to restrict processing of your personal data.
Right to Object: You may have the right to object to us processing your Personal Information or to stop sending you marketing communications.
Right to Data Portability: You may have the right to receive the personal data we hold about you, in a structured, commonly used and machine-readable format.
Right to Rectification: You may have the right to correct any inaccurate Personal Information.
Please contact us at firstname.lastname@example.org if you would like to utilize any of the above rights, so that we may consider your request in a timely manner. To further protect your Personal Information, we may use precautionary steps to verify your identity before complying.
Do we use ‘cookies’?
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If cookies are disabled within a browser:
If you turn cookies off, some features may not function properly.
We do not sell, trade, or otherwise transfer your Personal Information to outside parties.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
You can change your Personal Information:
- By emailing us
- By calling us
- By logging in to your account
- By chatting with us or by sending us a support ticket
How does the observIQ site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does the observIQ site allow third-party behavioral tracking?
We may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
Only persons age 18 or older have permission to access our Services. Our Services do not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
3225 N Evergreen Drive NE #103
Grand Rapids, Michigan 49525